Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with e-signature feature

MicheleHH
Level 1

When trying to send eSignature to client, it says that there is not a valid email.  However, there is a valid email for both spouses on the information worksheet. (I've checked it multiple times.)  Any ideas?

 

0 Cheers
1 Comment 1
Kathi_at_Intuit
Moderator
Moderator

Hi @MicheleHH welcome to the Community and thanks for posting your first question. If you are still receiving this message, one thing you could try is removing the email addresses, save the file and then typing them back in. If this does not work, we would connect with ProSeries Support for assistance with this. 
 

**Say "Thanks" by clicking the thumb icon in a post
**Click "Mark as Best Answer " to mark the post that answers your question.
0 Cheers