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E Signature

Level 1

There was a glitch in the system that did not create my State esignature.  I went through the process the same as I always do.  Other files processed properly but one.  I called support and the representative tried for 34 minutes to resolve the issue and found nothing wrong with what I did.  My complaint is that Pro Series will not credit me for the system glitch and claim it's not possible because the service is provided by a third-party.  I think they should provide a credit.  It's not about the amount but the principle of standing behind your product, including  services you're providing through a partnership.

Has anyone else had this type of problem?  I think it's poor customer service.

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