MY INITIAL DOWNLOAD HAS BEEN ON THE WELCOME PAGE FOR OVER 30 MINUTES WHAT CAN I DO?

[jtosborne60]

I AM USING PROSERIES PROFESSIONAL

[taxiowa]

Did you try right clicking on display screen and re-sizing to 100% if your resolution is currently set higher than that.

[Just-Lisa-Now-]

Yep, I'm guessing the display issue...the Continue button is too low on the screen to see, so it doesn't get clicked and the program sits there doing nothing!  Reset your display to Default and see if you have better luck.

[IRonMaN · Accepted solution]

"Ctrl alt delete" sounds like a pretty good option to shut it down and try again.

[George4Tacks]

Maybe sign in is off screen. TRY https://www.technipages.com/bring-off-screen-window-back-onto-screen

Maybe Screen Resolution. TRY https://www.laptopmag.com/articles/change-screen-resolution-in-windows-10

PLEASE REPORT BACK IF EITHER OF THESE WORKS.