Client's IRS payment did not get withdrawn from bank account

[efvain]

A client's tax return was efiled in ProSeries 2021 on 3/21/22 with payment to come out of their bank account on April 15, 2022 through ProSeries. The client just received a letter from IRS about issue with withdrawal. Did anyone else have this problem? How can we make sure not to have this issue it the future?

[Just-Lisa-Now-]

what was the issue? did the routing number get changed maybe? or did you use a routing number from a deposit slip or for wire transfers instead of off the bottom of a check?

[efvain]

IRS didn't say. The client is going to send us a copy of the letter. But it is the same bank account we used last year.

[Just-Lisa-Now-]

They may want to take that IRS letter to their bank and see if the bank can tell what happened on their end.