efvain
Level 2
‎04-25-2022 03:50 PM

A client's tax return was efiled in ProSeries 2021 on 3/21/22 with payment to come out of their bank account on April 15, 2022 through ProSeries. The client just received a letter from IRS about issue with withdrawal. Did anyone else have this problem? How can we make sure not to have this issue it the future?

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Just-Lisa-Now-
Level 15
Level 15
‎04-25-2022 03:53 PM
what was the issue? did the routing number get changed maybe? or did you use a routing number from a deposit slip or for wire transfers instead of off the bottom of a check?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
efvain
Level 2
‎04-25-2022 03:56 PM

IRS didn't say. The client is going to send us a copy of the letter. But it is the same bank account we used last year.

Just-Lisa-Now-
Level 15
Level 15
‎04-25-2022 04:19 PM

They may want to take that IRS letter to their bank and see if the bank can tell what happened on their end.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪