Cannot Open Prior Year ProSeries - 2018 + 2019

[troy]

I cannot open prior versions of ProSeries, specifically 2018 and 2019.  When I double click the program on Windows 11, it basically does not open the username and password boxes to sign in. All I see is the login window with "Intuit ProConnect" at the top, but no boxes to enter the user name and password.

[mort k]

I just chaned my password and all tax years will open except 2019

[mort k]

I just changed my password and all tax years will open except 2019

[mort k]

The tax year 2019 will not open.

How to resolve this problem.

[Terry53029]

Do normal troubleshooting steps (repair updates, reboot, etc.) Then try opening from windows start menu, if it doesn't open after troubleshooting.