Cannot Open Prior Year ProSeries - 2018 + 2019

troy · ‎03-18-2024

I cannot open prior versions of ProSeries, specifically 2018 and 2019. When I double click the program on Windows 11, it basically does not open the username and password boxes to sign in. All I see is the login window with "Intuit ProConnect" at the top, but no boxes to enter the user name and password.

mort k · ‎09-11-2024

I just chaned my password and all tax years will open except 2019

mort k · ‎09-11-2024

I just changed my password and all tax years will open except 2019

mort k · ‎10-04-2024

The tax year 2019 will not open.

How to resolve this problem.

Terry53029 · ‎10-04-2024

Do normal troubleshooting steps (repair updates, reboot, etc.) Then try opening from windows start menu, if it doesn't open after troubleshooting.

srs47

I CANNOT LOAD 2018 OR 2019

TaxGuyBill

Restart the computer. Go to the Start Menu of Windows, find the ProSeries folder, and select Update. and/or Refresh Updates. Then try to open the program AFTER doing the updates.