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Marsha2020
Level 4
02-04-2021
11:13 AM
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Got my old problems fixed and now this. Has anyone had trouble running 2018? I have a popup screen that says "This app can't run on your PC. To find a version for your pc, check with the software publisher.
I've tried running the compatibility option, but nothing. All other prior years and current year is working.
Thanks for any help.
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linette
Level 5
02-04-2021
09:46 PM
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Did you try re-downloading the software?
Have you used 2018 before?
Are you using networked version? I didn't have good luck with installation when using networked version.
Standalone downloaded and operates fine. Had to do a little work to get the licensing correct.
Marsha2020
Level 4
02-05-2021
10:19 AM
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Hi. I don't know what is going on, but the problem resolved itself somehow. I've been using ProSeries since 2009 and this year there are alot of problems. My issue was losing all my client info for 2018 and having to repair that damage from backup. Strange things keep happening on this end but thanks for the all the help.
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