List index out of bounds after installing 2019 update

[dsk]

Updated Lacerte 2019 on 2/3/20.  When opening the program, I get the error "List Index Out of Bounds'. 

I am also getting'1(1)' is not a valid integer value in settings>client invoice in 2020.

I have been on the phone with support multiple times since then and have tried everything on their list of possible solutions.  I have been told that my Case number has been escalated to the highest level and someone will call me.  

I have been using Lacerte for 20 years and have never had an experience like this!  

Does anyone know how to reach high level support?    

[George4Tacks]

Here is the best thread I could find on dealing with the plague https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/w19tax-exe-fatal-applicat...

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

[dsk]

Thank you George4Tacks.  I have been searching this forum and found these threads and have tried them all.  I also found one regarding xfinity internet service causing problems so I am going to call them.  I have been using them all along with no issues though.

[George4Tacks]

I have never had a problem with xfinity in 20 years. I would lean more toward an antivirus program or Microsoft. 

Best of luck.