Updated Lacerte 2019 on 2/3/20.  When opening the program, I get the error "List Index Out of Bounds'. 

I am also getting'1(1)' is not a valid integer value in settings>client invoice in 2020.

I have been on the phone with support multiple times since then and have tried everything on their list of possible solutions.  I have been told that my Case number has been escalated to the highest level and someone will call me.  

I have been using Lacerte for 20 years and have never had an experience like this!  

Does anyone know how to reach high level support?