Anybody else having program update problems?
In our office, we have several machines running Lacerte. When I try to manually run update, it tells me I'm on background update and then gives me the program version and winops version and says it's the latest version of the program. When I turn off the background update and manually go to update, it says the version I'm on is the latest version. Yet, if I immediately go and do a webinstall of the program, I'm updated to a later version. One of the machines, at the end of webinstall, says it cannot install the background updater. The machines are well within the required specs to run Lacerte and are the latest version of Win10. If anyone has dealt with this problem and knows some solution, I'd be very appreciative of the help. Thanks in advance!
Have discovered one point of confusion. The version of the program that is being reported in the update window is WinOp version, not the actual program version. So the WinOps version is 45.0115, the program version is actually 45.0131 which you have to go into the program and find that (F10 then look for versions of the actual programs) instead of it being in the version pop up box. The version that pops up as 2024.4.13.1 in the version box with the WinOps version is not the format that keeps being reported to us latest program versions, those use the 45.0131 format. Stupidly confusing.
Hello! Please try to log out of all computers on Lacerte, then log back in. I would recommend restarting the program as well, let me know if that helps with your update. Thank you!
That has no effect. There is a problem with:
1. When the version upgrade is reported in the upgrade pop-up box, it should be the same format that Lacerte is reporting in their notices as the most recent upgrade. Even on machines that report they are on the latest version of the program, if you do a webinstall within seconds of the latest version notice in the check update box, get a newer version, and not just a 1 time incident. Currently, you have to hit F10 and then look at the current versions tab, at Federal, to see what the real current version is according to the way Lacerte is reporting it. Should not that version format be reported in the upgrade box?
2. Why is a computer that meets all the tech requirements, has Admin authority, can not install the Background Update part of the program on the latest version of Win10. That notice pops up in the last part of the update.
My hope is this is not a way to force us to go the route of using the program that resides in the cloud. I'm done with Lacerte after all these many years if it goes that route.
I am also having problems with updates. It will not allow me to manually check for updates, or turn off the auto updates, or anything. I have to do the websetup to update. This is extremely frustrating.
Of course they are trying to put everything in the cloud. That way t will be a hacking target, and will also make it so we cannot work when the web or power are down. Given how they've ruined QuickBooks just to get that subscription revenue, how could you possibly think this isn't error-prone by design?
All I know is today I turned 55, only 10-15 more years of this nonsense.
Now one of our machines can't even update on Web Setup. Keeps saying there's no internet if you try to use the manual update in the program and if you go to Web Setup, says the Download Center is unavailable, try again later.
Very frustrating as this is our main return review and printing client copy machine.
They simply don't care. It is all about the Benjamins. I'm going to start exploring other options for my clients. QBO is a web driven cluttered POS **bleep** full of learning curve, it is completely different from desktop.
So my clients learning Patriot or something is the same learning curve. And as a CPA we can learn any system to do what we do in an hour of so.
Basically my mission this season is to get people off of QBO.
And I continue to question this mad rush to throw everything in the cloud, other than to purposefully expose it to hackers and ensure it will be down at least periodically. Perhaps in the case of QBO they track every keystroke so an AI can search for chicanery.
F Intuit the unpleasant way, as in any case I'm not going cloud for tax prep. I've been there before and it doesn't work. Unless you like to watch the hourglass churn as things update. I'll do Drake and police everything it does wrong before I go cloud.
We've got 10 computers in the office and a couple on a remote server and none of them are being updated correctly. We have to use websetup EVERY SINGLE TIME!!. I had high hopes for background updating but so far its worse than the old way.
Agree, one of our machines won't even update with Web Install anymore (says unavailable, try again later), have to go to our Lacerte account online and download the program from there. At least we have some way to update it!!
I work in California with progressives so I already have to repeat myself, and sometimes actually need to get out hand puppets. And for the record even those are only succesful a minimal amount of the time. o this will be my last comment on the matter.
THEY WANT IT TO SUCK AND BE AN UNPLEASANT EXPERIENCE TO FORCE US INTO THE CLOUD. ANOTHER VENDOR SHOULD BE ON EVERYONE'S RADAR. YOU'RE WELCOME.
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