Anybody else having program update problems?

In our office, we have several machines running Lacerte.  When I try to manually run update, it tells me I'm on background update and then gives me the program version and winops version and says it's the latest version of the program.  When I turn off the background update and manually go to update, it says the version I'm on is the latest version.  Yet, if I immediately go and do a webinstall of the program, I'm updated to a later version.  One of the machines, at the end of webinstall, says it cannot install the background updater.  The machines are well within the required specs to run Lacerte and are the latest version of Win10.  If anyone has dealt with this problem and knows some solution, I'd be very appreciative of the help.  Thanks in advance!