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- Re: Lacerte program update problems-updater not working
Lacerte program update problems-updater not working
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Drphibes
Level 7
Friday
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Anybody else having program update problems?
In our office, we have several machines running Lacerte. When I try to manually run update, it tells me I'm on background update and then gives me the program version and winops version and says it's the latest version of the program. When I turn off the background update and manually go to update, it says the version I'm on is the latest version. Yet, if I immediately go and do a webinstall of the program, I'm updated to a later version. One of the machines, at the end of webinstall, says it cannot install the background updater. The machines are well within the required specs to run Lacerte and are the latest version of Win10. If anyone has dealt with this problem and knows some solution, I'd be very appreciative of the help. Thanks in advance!
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Drphibes
Level 7
Friday
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Have discovered one point of confusion. The version of the program that is being reported in the update window is WinOp version, not the actual program version. So the WinOps version is 45.0115, the program version is actually 45.0131 which you have to go into the program and find that (F10 then look for versions of the actual programs) instead of it being in the version pop up box. The version that pops up as 2024.4.13.1 in the version box with the WinOps version is not the format that keeps being reported to us latest program versions, those use the 45.0131 format. Stupidly confusing.
Intuit_Ruben
Moderator
Friday
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Hello! Please try to log out of all computers on Lacerte, then log back in. I would recommend restarting the program as well, let me know if that helps with your update. Thank you!
Drphibes
Level 7
Friday
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That has no effect. There is a problem with:
1. When the version upgrade is reported in the upgrade pop-up box, it should be the same format that Lacerte is reporting in their notices as the most recent upgrade. Even on machines that report they are on the latest version of the program, if you do a webinstall within seconds of the latest version notice in the check update box, get a newer version, and not just a 1 time incident. Currently, you have to hit F10 and then look at the current versions tab, at Federal, to see what the real current version is according to the way Lacerte is reporting it. Should not that version format be reported in the upgrade box?
2. Why is a computer that meets all the tech requirements, has Admin authority, can not install the Background Update part of the program on the latest version of Win10. That notice pops up in the last part of the update.
My hope is this is not a way to force us to go the route of using the program that resides in the cloud. I'm done with Lacerte after all these many years if it goes that route.
