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- Re: Client file not opening after recent Lacerte update
Client file not opening after recent Lacerte update
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Husnainacca1
Level 1
Saturday
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After updating Lacerte to the latest version, one of my client files won’t open. It shows an error about missing data or corruption. Has anyone else faced this? How can I fix it without losing the client’s return?
husnain
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Kathi_at_Intuit
Moderator
yesterday
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Hi @Husnainacca Thanks for posting in the Community and sharing those details with us. If you’re using Lacerte 2024, you may be able to restore the file using the automatic backup feature. For Lacerte 2021–2023, automatic backups are available for the Individual and Partnership modules. You can review the steps here:
Restoring a deleted client in Lacerte using automatic backups
If you need help checking for a backup or further assistance, the best step would be to reach out to Lacerte Support.
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