2024 Lacerte Update

[lori1]

With the new background updates, I am not getting any updates and I assume some forms are available.  Ideas?  Called Lacerte and got the message they are closed for the holiday.

Thanks

[WAZZU]

We have the same question...we have no idea if we are working with the most current version at this time...

[George4Tacks · Accepted solution]

If you use Tools > Check for updates you should get this as of 1/20/2025 or something similar after this date

If you are not seeing this and you are not offered an update, then close the program and

Press the  Windows key

Type "2024 Lacerte Web Setup" and click what shows up to run. That will do a new install with the latest update

Here is the article on Silent Updates

Here is the article on Which Version do I have?

[StagNTerp]

We are having a similar issue, but when we check to see if we are on the most current version, it gives us an error regarding administrative privileges.  We have never had that issue before with prior versions, and both the owner and I are Administrators on our account.  Additionally, the Background Updates option is "Grey-ed Out".   We actually had to go to our ProConnect dashboard and re-download the 2024 software to get all the updates that have been issued thus far.  I don't think we should have to be doing that.   If any one has thoughts on either of these, please let me know.  If not, I will reach out to Lacerte Support again.  Thanks so much....in advance.

[WAZZU]

We found out you have to run the Lacerte tool hub fix...once we did that our program now works and we have all of the forms and can check for regular updates.  How you run the tool hub fix will determine how your Lacerte is setup, whether it is a network or desktop version...our IT guys was able to figure it out.  Anyhow...that fixed the problem for us.  Good luck!

[George4Tacks]

The process is in the answer I gave:

If you are not seeing this and you are not offered an update, then close the program and

Press the  Windows key

Type "2024 Lacerte Web Setup" and click what shows up to run. That will do a new install with the latest update

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NOTE:  This for tax year 2024,  if you are not seeing updates in other years, replace 2024 with the year that is not updating. Alternatively use Tool Hub to INSTALL the year you need.

[michele]

Under tools our updates is shaded. I have called before . We are on a network. This is a pain to keep running tool hub. No help from Lacerte. This is ridiculous. We have no forms showing.  Not a happy camper.

Michele

[sbserafin]

Michele - you are not alone - this is ridiculous.

[Drphibes]

We are not happy either.

As of 6:26pm PST:

One machine in the office shows version 2024.4.12.0 winops 45.0115 and says it's up to date.  Another machine in the office shows version 2024.4.8.0 winops 45.0115 and says it's up to date.  The latest winops is version 45.0129 according to the update page on the link "View all available updates info".  Not a lot of confidence in this new download system at this point...

[Drphibes]

George,

Background updating not working correctly so went to 2024 webinstall.  At the end of the install pops up the message "Lacerte Tax Setup was not able to install Background Updater"  That can't be good.  I don't want to have to do a webinstall every time I think there is a newer version.  How do I get this message to Lacerte tech guys?

[George4Tacks]

No, I cannot. Use Ctrl +L to open a communication with support OR call them