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Lacerte24 unable to select individual clients

jsimone
New Member

Anyone else have a problem with Lacerte 24 where you cannot select any individual filing clients from the all clients view?

I can select all my business and corp clients, but when I go to Individual clients and I am in the "all clients" filter I can't actually open or select any clients. I can highlight their name, but in the bottom left it says "0 out of xxx selected"

If I go to the e-filing view I can select and open them there.

All other co-workers can't do it either on my computer but we can on theirs.

My old computer had this issue. I just got a brand new computer and issue persists. So new computer and new installation is problematic. I don't have any issues on anyone else's machine that had Lacerte installed previously.

Also to note I have Lacerte 2014-2024 installed. No issues on any of them except Lacerte 24.

Any advice. Anything I could be missing?

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