I appreciate the response. I attempted the reinstall using the tool. We did this and the issue persisted.

We were going to reach out to Intuit Tech support because this was only happening to this user on this machine. If we went to any other machine it was fine.

Right before we contacted Intuit support the user added a column to their display and the issue appears to have resolved itself. (we did view this column editor many times during troubleshooting but we never added any columns as part of trouble shooting).

Well what a strange quirk....