Issues with 2.01.2024

[Flinsky10K]

I'm getting an error when I open a company from the Company Select screen. Generally, it seems to occur when updating client files to the 2024/2025 version for the first time (thought it's happened after as well). The error states "Unable to convert to 2024/2025 EasyACCT version. Please use the EasyACCT DOS version to perform this function".

In addition, random blank companies (no company name, just the 3 digit company ID) are showing up the file path when this error occurs. The way my files are structured, each client has their own file folder.

So I go to access a client, get the error above, and now there is an additional blank company in that directory. I can easily delete the new blank company, but makes me very concerned about what else is happening that I'm not seeing. Anyone have any ideas on this one?

[nickeypoo72]

This is happening to me now.  Did you get a resolution? 

[nickeypoo72]

Actually!! I called Easy ACCT support and got right through and got someone to actually help me and knew what they were doing!! Nicole from Tech Support got me fixed up within 10 minutes!!!

I had to restore from a previous backup.  Thank God that's been resolved!!!

[nickeypoo72]

I wanted to make another note on this scenario.  I don't know why this keeps happening.  We had another account do this odd thing again.  The original company name goes blank, you can't convert it to the new version.  It gives an error message asking you to open the company in the DOS version.  This has happened 3 times now in the last 24 hours.  What the heck?  Why does it keep happening?  And how on earth are we supposed to use the dos version to open it?  

Anyhow, as I mentioned, the answer is to restore the company from a backup you have created.  Unfortunately, in this instance, we did not have a backup file for this company (we create directories by year and only back up the current year accounts).  Guess we will change our backup process moving forward. 

It would be nice to know if Intuit plans on addressing the issue in the future for as many times as it's happening. 

[Flinsky10K]

We've had the same thing happen repeatedly. Whole company files, just poof.

Haven't lost too much in the way of time as we've had really recent backups. But still, this is such a stupid thing to be dealing with. Furthered by the support team just telling me "sorry I can't help you".

We've restored files as EasyACCT support suggest, but it still happens. That is a band-aid, not a solution. Makes me wonder what else is breaking in the background that we haven't discovered yet. What a joke.