nickeypoo72
Level 5

I wanted to make another note on this scenario.  I don't know why this keeps happening.  We had another account do this odd thing again.  The original company name goes blank, you can't convert it to the new version.  It gives an error message asking you to open the company in the DOS version.  This has happened 3 times now in the last 24 hours.  What the heck?  Why does it keep happening?  And how on earth are we supposed to use the dos version to open it?  

Anyhow, as I mentioned, the answer is to restore the company from a backup you have created.  Unfortunately, in this instance, we did not have a backup file for this company (we create directories by year and only back up the current year accounts).  Guess we will change our backup process moving forward. 

It would be nice to know if Intuit plans on addressing the issue in the future for as many times as it's happening. 

0 Cheers