We've had the same thing happen repeatedly. Whole company files, just poof.

Haven't lost too much in the way of time as we've had really recent backups. But still, this is such a stupid thing to be dealing with. Furthered by the support team just telling me "sorry I can't help you".

We've restored files as EasyACCT support suggest, but it still happens. That is a band-aid, not a solution. Makes me wonder what else is breaking in the background that we haven't discovered yet. What a joke.