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Not sure if you can do that from within Lacerte. I think they have to do that internally and will require a call to tech support.
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I feel your pain. I had to almost fight to get them to escalate my case, they finally did. You jut have to be persistent. Have you reached out to your sales rep...
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Just wanted to give you an update in case someone else is having similar problems. It took almost all tax season but they finally fixed the problem I was having...
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Thanks for the replies, quick update, Friday after noon finally received a call back from the escalation team, very nice person, tried everything, but after a m...
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Thanks for the reply. It makes me feel a little better knowing I’m not the only one. Lacerte makes me feel like I’m all alone. They did go as far to tell me the...
