Why won't 1041 returns open?

[craig]

1041 returns will not open in 2018 program.  All other returns will open up

[AshleyatIntuit · Accepted solution]

Hey guys, I know it's frustrating, and tax season is stressful on it's own, but let's keep it positive.  I can assure you wholeheartedly that we are actively working on resolving outstanding issues.

I can assure you that we will continue to track progress on this 1041 issue and report back as we have additional information.

We need to maintain a professional and positive environment, while i understand some of the things you are outlining above, we strictly don't have capability to provide.

At this point, since this conversation does not appear to be productive, I am closing this post shortly, if you have questions, please let me know.

[IntuitKatieB]

All- I just spoke with the team and they have had success with uninstalling and re-installing the 1041 formset as a workaround. Here are instructions: https://accountants-community.intuit.com/articles/1611816-how-to-uninstall-a-formset-from-proseries-...

[IntuitKatieB]

Additionally, are any of you on a Standalone system? Or are you using a network setup of ProSeries?

[IRonMaN]

Standalone for me

[IntuitKatieB]

Thanks for the reply @IRonMaN

[aztaxman]

When will an update be released to fix this issue...the customer should not be expected to delete programming files to solve an update issue

[Marc-TaxMan]

I am standalone and did not have the 1041 update bug as I did not update since Wed morning.  I just updated and it seems to work OK

[TAXOH]

Standalone here.

[Marc-TaxMan]

Standalones:  1041 working for you?  Mine seems OK.
But I have to kick Intuit again.  Cust Service SUCKS!
You folks need classes in managing customers' expectations.  
Or get out of the Pro business PLEASE!  I have seen suggestions (begging) to divest Pro to a provider that cares about Pros because it’s apparent you do not care about us.

[IntuitKatieB]

Thank you all for the replies.

[IRonMaN]

I had to update this morning to get some returns transmitted and was pleasantly surprised that I could open my 1041 clients.  Life is good this morning ---------------------- I'm going out to buy a lottery ticket :dollar:

[aztaxman]

Katie

I ask again...when will an update be available to those CUSTOMERS that installed an update yesterday and s currently not able to work on 1041's as a result of yesterday's update?

[IRonMaN]

She posted that if you uninstall the 1041 module and reinstall it, the thing should work.

[IntuitKatieB]

The uninstall/reinstall is a workaround if you need immediate resolution.  We are actively working on a program update but at this point, we do not have an exact ETA. I wanted to esnure we provided a workaround in the interim to allow immediate resolve for those who needed to proceed at this moment.

[IRonMaN]

Katie - it's March 7th today, everybody needs to proceed at this moment :smile:

[Ernie]

@Intuit Katie This is not aimed at you personally but at INTUIT.  I have asked numerous times for a list of what was fixed in previous updates but we never get a list.  Let's say I have a return that I filed and I believed it was correct.  Then INTUIT comes out with an update that affects that return.  How will I know that?  I won't!  So I may have numerous returns that are in error for my clients.  Pro Series / INTUIT does not care about that in the least!!!!!  

If they did they would provide us with a list of current open bugs and a list of fixed bugs so we know what is impacting our clients!  They even post on the Turbo Tax board before they post on here.  

So Katie - here are my questions - what are the open bugs?

What bugs have been fixed in prior releases?

If you don't know the answer to these questions who do we need to contact to get that information?

[Just-Lisa-Now-]

"Let's say I have a return that I filed and I believed it was correct.  Then INTUIT comes out with an update that affects that return.  How will I know that?"

The next time you open the return you'll get the dreaded "Things Have Changed" message.  I guess they figure that's good enough.

[Marc-TaxMan]

In the Foreign Universe in which Intuit lives, this is Cust Service.

[Wasacz]

Network version here.  After reading the work-around, we will likely await the update-fix rather than altering files on each workstation.  We are in a rush but not that much.  

Regarding the presented workaround, would Intuit consider a couple of suggestions?  

Rather than telling users to delete files, tell them to add .BACKUP to the end of the file.  Or at least make a backup copy of the files somewhere else.  This assists with quick recovery if something goes wrong in the process.  

The other suggestion - could Intuit provide the actual 1041 file names for the appropriate .inv, .rtp and .ver files?  Or do the files names differ between clients?  I ask because there are 30+ files with .ver & .rtp in our update directory, making identifying the appropriate 1041 files difficult.  (They may be the wfifpro-xxx-xxxxxx files but hard to tell for certain).

[Just-Lisa-Now-]

There was an update yesterday afternoon that had some unintended consequences, others have mentioned the same thing you are experiencing.

https://accountants-community.intuit.com/questions/1818053-after-the-updating-the-2018-program-this-...

[Just-Lisa-Now-]

They are looking into it.   @Intuit Katie   Im sure you'll keep everyone updated on this situation.

[Marc-TaxMan]

Yes, we have reported it to development and the issue will be resolved in a future update, but we're not gonna tell you when, nor tell you after it's fixed, because we do not tell our customers anything useful.  In fact, we treat our customers like manure.

[pamela1]

My firm is having the same issue.  We are so unhappy with ProSeries this year!

[IntuitKatieB]

We are currently working on this and I will continue to update you as I hear more. Thank you for the tag @Just Lisa Now!

[Just-Lisa-Now-]

:+1:

[Marc-TaxMan]

@Intuit Katie BS.  [That's a tech tax term.] Intuit NEVER tells us when to expect an update, other than "we are working on it and it will be addressed in a future update."  
You folks do NOT understand customer service and managing our expectations.  If you just said, "We don't care about Pros" we would understand.  Because that's how you treat us.
You see the comments here about customers' failed expectations with Intuit, but Intuit does not learn.
You should be paying a focus group of us to comment to improve the product, but instead it seems as if you ignore all our comments.   
Oh no, time to get locked out again