Why call importance?

[MikeGCPA]

Obviously making customers wait 40 minutes each time they call and speak with various no nothing screeners makes customers feel very important.

[Just-Lisa-Now- · Accepted solution]

Mike, posting question after question whining about phone support and never giving any details that might help you solve your issue, isn't going to score you any points from anyone that might be able to help you....what do you need help with?

[MikeGCPA]

I didnt think anyone read these.  I had an issue with Preparer Information disappearing and then reappearing.  Ived called a few time and was left on hold for an hour and never got thru.

[Just-Lisa-Now-]

Phone support is overloaded, many issues can be solved in here.

Its disappearing from the Firm & Preparer Information area in Tools? Or just disappearing in a client file?  Or is it not printing on a return?

[MikeGCPA]

Yes disappearing from both tools and any client file accessed.  

[Just-Lisa-Now-]

I haven't seen that mentioned here before.  Are you on a Stand Alone or Networked system?  only 1 preparer?

[Just-Lisa-Now-]

@Ashley at Intuit (aka Henry Jr)   have you seen this happen before?

[AshleyatIntuit]

I have not seen this occur before.  @MikeGCPA so if you go to TOOLS and OPTIONS and look at the FIRM/PREPARER section, it's randomly missing from there?

[MikeGCPA]

Yes random last evening.  Hope this was an internet glitch

[MikeGCPA]

Network and many workstations

[AshleyatIntuit]

If you are running AV please exclude ProSeries from real-time scans..... (Note, some AVs may be workstation specific and you may need to do so on each machine.