IRS says return not received, but I have acknowledgment. Who do I call at Intuit?

[Accountant-Man]

I have the IRS acknowledgment, but the refund is not here yet. IRS website says "we cannot provide any information about your refund."

Who do I call at Intuit to find out if it really was filed?

Or is the IRS just playing games with my client's refund.

[IRonMaN]

How long ago was it filed?

[Just-Lisa-Now-]

The WMR website isn't always that accurate..it goes down from time to time.

[Accountant-Man]

March 6. They always make me look bad to new clients. "Your refund will be deposited in 10-21 days." 30 days later, nothing.

[sjrcpa · Accepted solution]

"we cannot provide any information about your refund." is not the same as "IRS says return not received"

[Accountant-Man]

Up to 40 days now. 

[Just-Lisa-Now-]

I've only got a call for one delayed...22 days, still processing, guess that's not so bad!

[TAXOH]

On the website when you look it up if it has the correct information on the left and that is the message you are seeing, I think they may be manually reviewing it.  One of my clients was like that and soon after she called them they released her refund.