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- Unable to validate your online credentials Please try again later.
Unable to validate your online credentials Please try again later.
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Heidelberg
Level 1
05-01-2026
03:21 AM
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I just purchased Proseries 25 basic yesterday 4-30-26 and installed it. I was told it will be working within 1-2 hours. Now 16 hours later when I try to open the program I get the message 'Unable to validate your online credentials
Please try again later.
On Intuit profile it says 'purchased'
I downloaded the program using the link provided, installed, attempted to open the program then receive this message
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2 Comments 2
Jim-from-Ohio
Level 12
05-01-2026
08:48 AM
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Maybe try this.. from Homebase > Tools > License Product
IntuitKate
Moderator
05-01-2026
09:14 AM
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Hi @Heidelberg, Welcome to the Community! Here is a help article with troubleshooting steps you can take: "Unable to validate online credentials" error when signing into ProSeries. If you are still running into any issues, please contact ProSeries Support.
