Unable to validate your online credentials Please try again later.

Heidelberg · ‎05-01-2026

I just purchased Proseries 25 basic yesterday 4-30-26 and installed it. I was told it will be working within 1-2 hours. Now 16 hours later when I try to open the program I get the message 'Unable to validate your online credentials
Please try again later.

On Intuit profile it says 'purchased'

I downloaded the program using the link provided, installed, attempted to open the program then receive this message

Jim-from-Ohio · ‎05-01-2026

Maybe try this.. from Homebase > Tools > License Product

IntuitKate · ‎05-01-2026

Hi @Heidelberg, Welcome to the Community! Here is a help article with troubleshooting steps you can take: "Unable to validate online credentials" error when signing into ProSeries. If you are still running into any issues, please contact ProSeries Support.