topaz signature pad. I got the pad and I can't get the signature to show on the forms or to store the preparer signature or the client signature. How do I get the signatures to show on the printed out forms?

[Mastertaxlady]

I spent two hours on the phone with Intuit customer technical service and they could not help me.  They could not figure it out.  I purchase the Topaz model that pro-series recommended before I purchased the model so that I could get the support.  Can anyone help me?

[IRunFar]

Interested as well.  We did the same, but the signature isn't showing up.  Everything is set-up as per the instructions, and the signature is there in the signature screen; but isn't printing on the returns.