Still waiting for the fix or someone to contact me with a refund for the package that does not work. Spent over 3 hours on international calls last week noone calls back

[sjrcpa · Accepted solution]

We are other users of the software. We are not Support. Sounds like you will need to contact Support again.

[itonewbie]

Why the no vote? @mark You may not like the answer but that's the truth and other users with similar questions are entitled to know how it should be handled.

[abctax55]

@Mark...did YOU vote Susan down?
Not nice to shoot the messenger.
WE are volunteers; fellow software users just like you.
The *best* we can do is try to tag an intuit moderator that might be able to help you, which I did below.
You're welcome.

[mark8]

Thank you  for the tag that is who the question is directed not other users.  I know Proseries read this as well.  I not vote Susan down at all but the programme.

[mark8]

I not shoot anyone

[abctax55]

Ashley helped you last time, but she's moved on.

[abctax55]

@IntuitBettyJo  
Can you help?  Or find someone who can?

[qbteachmt]

Newest post is here:

https://accountants-community.intuit.com/questions/1906213-still-awaiting-proseries-to-answer-the-pr...

I will close this 1 of 4.