Send Error on KY Form 740-PTET Return

[Jtax LLC]

I keep getting a send error when I try to e-file the KY Form 740-PTET Return. It is available for e-file, but it keeps saying "Send Error"...does anyone know a solution to get this successfully e-filed?

[mdlowery]

I am getting the same error for 3 weeks now.  I called and they said it was because the form was not ready, but that isn't correct.  I had other forms accepted.

Kentucky system was down for 15 days, but it is up now.

I am not sure they are working on this.

Anybody have any ideas?

[IntuitGabi]

Hi @mdlowery 
Have you tried performing a clean install of the software or repair updates using Tool Hub? Do you have any more information on the error message or number? Let me know if you have any more details on this. Contact support if you need further assistance.
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See Hot Topics for ProSeries here. 

[jmorgannutt]

I've tried both and all I get is Send Error in EF Status.  Nothing else.

[mdlowery]

I finally got it to work.

I had to uncheck all state and local e-file selections on the federal info worksheet.  I then went into state return and made sure there were no overrides in the local check box for electronic filing.  Saved the return,

I then got out of the return and reopened it.  I added the checkbox to the Kentucky and PTET selection boxes (careful to not select local returns).

I was able to successfully e-file all outstanding returns using this process.

I am "assuming" that when I checked the local return electronic filing box on fed worksheet, it created a bug in the filing process.

Hope this helps