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How to contact ProSeries for help

by Intuit•30• Updated 2 weeks ago

All support channels are operational.

What are you looking for?ContactHours
Trending topicsHot topics for ProSeries24/7
Find help answers and request a phone callbackDigital AssistantAssistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below.
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link1-800-434-6818See hours of operation below.
To purchase or renew your ProSeries product1-844-818-3676Monday - Friday, 6:00 AM — 3:00 PM (PT). 

Tax season hours of operation

Applicable 3/3 - 3/31OpenClose
Monday March 3 through Friday March 76:00 AM7:00 PM
Saturday March 88:00 AM4:00 PM
Sunday March 9ClosedClosed
Monday March 10 through Friday March 146:00 AM7:00 PM
Saturday March 158:00 AM4:00 PM
Sunday March 169:30 AM2:00 PM
Monday March 176:00 AM7:00 PM
Tuesday March 18 through Friday March 216:00 AM6:00 PM
Saturday March 228:00 AM4:00 PM
Sunday March 23ClosedClosed
Monday March 24 through Friday March 286:00 AM6:00 PM
Saturday March 298:00 AM4:00 PM
Sunday March 30ClosedClosed
Monday March 316:00 AM6:00 PM
April deadline hours of operationOpenClose
Tuesday April 1 through Friday April 46:00 AM7:00 PM
Saturday April 58:00 AM4:00 PM
Sunday April 6ClosedClosed
Monday April 7 through Friday April 116:00 AM7:00 PM
Saturday April 126:00 AM6:00 PM
Sunday April 136:00 AM6:00 PM
Monday April 146:00 AM7:00 PM
Tuesday April 156:00 AM12:00 AM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

HolidayOpenClose
Friday before Memorial Day
Friday, May 23, 2025		6:00 AM3:00 PM
Memorial Day
Monday, May 26, 2025		ClosedClosed
Day before Juneteenth
Wednesday, June 18, 2025		6:00 AM3:00 PM
Juneteenth
Thursday, June 19, 2025		ClosedClosed
Day before Independence Day
Thursday, July 3, 2025		6:00 AM3:00 PM
Independence Day
Friday, July 4, 2025		ClosedClosed

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside ProSeries by selecting the orange Ask button.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

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