
How to contact ProSeries for help
by Intuit•30• Updated 2 weeks ago
All support channels are operational.
What are you looking for? | Contact | Hours |
---|---|---|
Trending topics | Hot topics for ProSeries | 24/7 |
Find help answers and request a phone callback | Digital Assistant | Assistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below. |
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link | 1-800-434-6818 | See hours of operation below. |
To purchase or renew your ProSeries product | 1-844-818-3676 | Monday - Friday, 6:00 AM — 3:00 PM (PT). |
Tax season hours of operation
Applicable 3/3 - 3/31 | Open | Close |
---|---|---|
Monday March 3 through Friday March 7 | 6:00 AM | 7:00 PM |
Saturday March 8 | 8:00 AM | 4:00 PM |
Sunday March 9 | Closed | Closed |
Monday March 10 through Friday March 14 | 6:00 AM | 7:00 PM |
Saturday March 15 | 8:00 AM | 4:00 PM |
Sunday March 16 | 9:30 AM | 2:00 PM |
Monday March 17 | 6:00 AM | 7:00 PM |
Tuesday March 18 through Friday March 21 | 6:00 AM | 6:00 PM |
Saturday March 22 | 8:00 AM | 4:00 PM |
Sunday March 23 | Closed | Closed |
Monday March 24 through Friday March 28 | 6:00 AM | 6:00 PM |
Saturday March 29 | 8:00 AM | 4:00 PM |
Sunday March 30 | Closed | Closed |
Monday March 31 | 6:00 AM | 6:00 PM |
April deadline hours of operation | Open | Close |
---|---|---|
Tuesday April 1 through Friday April 4 | 6:00 AM | 7:00 PM |
Saturday April 5 | 8:00 AM | 4:00 PM |
Sunday April 6 | Closed | Closed |
Monday April 7 through Friday April 11 | 6:00 AM | 7:00 PM |
Saturday April 12 | 6:00 AM | 6:00 PM |
Sunday April 13 | 6:00 AM | 6:00 PM |
Monday April 14 | 6:00 AM | 7:00 PM |
Tuesday April 15 | 6:00 AM | 12:00 AM |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Holiday hours
Holiday | Open | Close |
---|---|---|
Friday before Memorial Day Friday, May 23, 2025 | 6:00 AM | 3:00 PM |
Memorial Day Monday, May 26, 2025 | Closed | Closed |
Day before Juneteenth Wednesday, June 18, 2025 | 6:00 AM | 3:00 PM |
Juneteenth Thursday, June 19, 2025 | Closed | Closed |
Day before Independence Day Thursday, July 3, 2025 | 6:00 AM | 3:00 PM |
Independence Day Friday, July 4, 2025 | Closed | Closed |
Digital Assistant
Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside ProSeries by selecting the orange Ask button.
Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number.
You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours.
Additional information:
- If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.