RRC appears to not calcualte correct

[Liesal]

Taxpayer return filed and accepted about a month ago. Today tp receives a check for 1399.54 .  Tp was not due a refund and with the amount i was suspicious of RRC issues.

  I checked my documents and correctly claimed third eip received as per letter 6475.  When I look in software i notice that 1400 was given to tp for herself but only 1 1400  for dependents.  She has 2 dependents and both are under 16. SO i am confused why software did not calculate the dependent number correctly

  all things related to child credit were correct.

Is there box somewhere i missed or is this fluke accident. by intuit.

[Just-Lisa-Now-]

does anyone have an ITIN?

[Liesal]

NO,  but I wonder if ex spouse and filed using ssn but then child credits wouldnt have calculated properly.

its puzzling I checked other clients and all were correct.

[Liesal · Accepted solution]

ok after call to intuit the error was mine. apparently line 7 is a manual entry where we the preparer has to multiply 1400by the number of dependents.  I do find it odd that it carries the number for child credit purposes but not here.   One more place to make a mistake as i did. 

thanks