Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Sign In
  • Elevate 2026 Pencil Banner
    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    "Unable to read the data. Exit program and try again". I efiled extension so can't delete file. I'm stuck.

    R G Clark
    Level 2

    I created a new file because I couldn't enter the original one.  I now have two files for the same client, but I can't delete the bad one (the one I can't enter) because I efiled the extension on it.  Am I going to have to file a paper return?  Or can I just ignore what the home page is telling me and just go ahead and efile the new file?  I'm a 30 year+ user of Chipsoft/Turbotax/Proseries and this is a new one.  Thanks to anyone who can help. 

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    1 Comment 1
    Just-Lisa-Now-
    Level 15
    Level 15
    Delete the "bad" file using Windows File Explorer, then run Homebase Database Maintenance to re-sync Homebase and get rid of it in the program.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪