ProSeries - Unable to Open

[troy]

I am unable to open ProSeries. It was fine up until today. It appears to load and try and reach the internet, the spinner is spinning, the login screen appears, and then it simply disappears. I can never even start typing my login credentials. Is this a current issue as of today?

[AshleyatIntuit]

There are no widespread outages.  Have you recently rebooted your machine?  Also, I would try accessing thru your start menu just incase something happened to your desktop shortcut.

[troy]

Thanks - I also tried reinstalling and there was an error 404 code

[troy]

Please also note it is applying to both 2016 and 2017 versions. 2015 is working as it does not require the online login.

[AshleyatIntuit]

You may want to confirm that your AV software hasn't gone thru an update and that Proseries is still excluded AND is listed in your trusted sites so that your firewall/AV isn't preventing Proseries from working.

[troy]

Is there a way for a service agent to remote in and help resolve. I tried adjusting all Firewall settings and need this up and running immediately.

[AshleyatIntuit]

ProSeries service agents cannot troubleshoot or adjust your antivirus or firewall, you'd be directed to your local IT for that.

[AshleyatIntuit]

Aside from that, yes they can help you troubleshoot.  They may try to help with reinstalling but since 2 years are affected, i would assume it's something 'environmental' meaning Antivirus, firewall, or a windows/browser update that has caused the issue at which point, they would probably point you to local IT.

[troy]

It is odd - it is stating that ProSeries is running when I try and uninstall, but I checked my current tasks and I do not see it running. Any further advice you can provide would be helpful. Thanks for the prompt response.

[Marc-TaxMan]

reboot?

[AshleyatIntuit]

That would probably be root cause.  Something random in background.  I'm with marc, maybe reboot to see if that resolves.

[troy]

If  I  go offline, login, and then go back online, it seems to work fine. It just continues to load and reach the internet when I originally attempt to open while online. The dialog to login appears briefly, the spinner continues to load, and then it simply closes. I am trying to find out what else could be running or if ProSeries is indeed still running even when the dialog disappears.

[garman22 · Accepted solution]

Troy, I am not sure why you cannot log in so I cannot give you any insight there but if you must get in my friend shared this with me.......

"Turn off your wi-fi or internet connection and then try logging in Offline...at least you can still use the program."

I understand the frustration of not being able to log in. Hope you locate the issue. But this could be a workaround for now. 

[troy]

I didn't even know you could use it offline

[troy]

It is working in that regard, when I try and log in when I am online it does not, very odd.

[garman22]

I did not know you can use offline either. I found this out when PS was having log in issues earlier this year. Good Luck!

[sandramuniz]

proseries was unable to lolcate the common files folder,

[IRonMaN]

See if this helps:

https://proconnect.intuit.com/community/help-articles/help/unable-to-locate-common-files-folder-erro...

[Helpemout]

I did go off line so I could work but they have my internet up and running now.  How do I get back on line?

[johnea]

this is unacceptable unable to load proseries as of 4 hours ago for $2500 it needs to be fixed NOW, or reimburse us NOW.  I tried 3 years back!

[johnea]

yes there are 3 hours now im losing business get your wallet ready intuit! 

[leo2]

Just want to open the program 2019

[leo2]

I can not because others are using the internet and if I shot down the internet everybody will be affected.

[PB Tax Center]

Same issue experienced on March 1, 2021.  Unable to open ProSeries 2020.  It appears to load, the login screen appears and then disappears within 10-15 seconds.  Last successful login was 2/27/21.   @troy Were you able to find a solution that didn't require working offline?  

[fmorona]

I am not able to login 2019-2017 Proseries, but 2020 is ok. Was there a suggest that worked?

[fmorona]

Troy, I have the same issue now with 2019 and back; 2020 is ok. Did you find a solution that worked?

[fmorona]

Any luck with your issue? All my prior years Proseries pop up but no login available. 2020 works fine!

[TaxMaam]

I have the same issue. I can log in but then the wheel just spins and homebase never loads. I have to end process and open a file directly from the data file to get it to open. I have restarted a few times with no luck and I have consistent internet access.

[mort k]

I am getting a message to the effect error loading bas win......

[JCT1]

Proseries employees can do absolutely nothing!  They are beyond worthless, of no use or value to anyone, anywhere, ever.  I have had it with your lousy product which once worked but no longer does because you want to force desktop users to your overpriced and no doubt equally worthless cloud based platform.  You can all go straight to HELL!!!!!!!!!!!!!!!!!!!!!!!!!!

Screw you, and I mean that with all sincerity-

[JCT1]

That's total bull**bleep** Ashley- that's  the standard proseries "tech support" bull**bleep** answer to everything wrong with their crap product- always make it about the users' systems,  You people are crooks, liars, scam artists and scumbags and are more worthless than cockroaches.....

[IntuitGabi]

We're hoping you were able to resolve your issue & understand how frustrating unexpected errors can be.  

Click here to start your own ProSeries discussion.The community here is extremely helpful at sharing their knowledge and pointing people in the right direction.