I've been getting this issue trying to login to 2024 (no issues with other versions) and I've updated my name in my profile and account manager, and it still keeps giving me the error. Anyone else getting it or have a solution/workaround?
Also getting this error and nothing seems to resolve it. I don't have any missing names in my account and have updated and saved again. Still getting the error
I am having the same problem. I even redownloaded the program. Every time I try to log in to either Pro or Basic the same notice comes up. There is nothing missing from my account information.What is the problem?
@IntuitEric - You keep telling people to just try again and repairing updates won't help. Since so many folks have been hit with this issue, can you share exactly what is going on?
@rkaffen I'm sorry you experienced this. I noticed you have two logins for your account. You were only getting this issue on one of them. I've corrected the issue for that userid. Please try again.
@IRonMaN This is an account issue, that needs to be addressed on our end. For immediate assistance, please contact our phone support for help in the moment (800-434-6818). Repair updates only reinstalls the ProSeries program on your local machine. I advise not to do this, so you don't waste your time trying things that won't impact the current issue.
Hi, i've been having the same issues. Only for my 2024 series, for the other ones im able to log in fine. States its missing account information but im not seeing what im missing. Please help
I am having the same issue. I've been trying to resolve this for a few days now. I've tried everything, to no avail. The telephone number you provided appears to be closed for the weekend. And I have clients waiting. Please help!
@IRonMaN Thanks so much for your response. When I called (immediately before my post), it said they were closed. I looked online and it said the hours were 6AM-3PM PST M-F.
@jackygoldstartax I'm sorry you are having this experience. The issue I've been addressing impacts all years of ProSeries. If you are experiencing this with only ProSeries 2024, please contact our phone support for troubleshooting and resolution. 800-434-6818.
@eri Can you please call me? Your adjustment didn't work. I've spent hours on the phone at 800-434-6818, to no avail. I'm getting ready to lose another full day. Please help! Thanks.
I am still experiencing this issue. I already called the number multiple times and set up another user account but did not resolve the issue. Sometimes it works (after multiple log in attempts) but mostly not. It is so frustrating and embarrassing in front of clients.
I'm having this issue as well. The first or last name is missing in your account, but when I log in it doesn't appear anything is missing. Can you fix please?
I just got this message today. Have been using 2024 ProSeries all year, and this error just randomly pops up today?? Please help. I'm also on hold with the call center but wait times are 35 - 40 minutes it says.
I was just able to login now while still on hold to speak to someone. Didn't do anything on my end other than keep trying to login. They must have fixed the issue on the backend / server. Keep trying to login folks - it might work for you now.
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