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sign-in "cannot verify credentials" 2018

Nat Hussey
Level 3

I'm attempting to log in to my 2018 proseries and am getting an error message after entering user name, password and verification code. The user name and password are obviously ok, otherwise it wouldn't send the code to my phone. ???

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Just-Lisa-Now-
Level 15
Level 15
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3 Comments 3
Just-Lisa-Now-
Level 15
Level 15

https://proconnect.intuit.com/community/help-articles/help/proseries-login-error-unable-to-validate-...

Does this help at all?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Nat Hussey
Level 3

For anyone else on this funhouse ride, I had success with the third option, renaming the Olac file to OldOlac.ini.

sinctaxservices
Level 1

Thank you very much. This worked for me as well!!