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    • Created with Sketch. Intuit Biz e-filing closure on December 21 at 6:00PM PST. View more ProSeries Hot Topics here.
    Created with Sketch. Intuit Biz e-filing closure on December 21 at 6:00PM PST. View more ProSeries Hot Topics here.
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    sign-in "cannot verify credentials" 2018

    Nat Hussey
    Level 3
    ‎03-22-2022 07:20 AM

    I'm attempting to log in to my 2018 proseries and am getting an error message after entering user name, password and verification code. The user name and password are obviously ok, otherwise it wouldn't send the code to my phone. ???

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    1 Best Answer

    Accepted Solutions
    Just-Lisa-Now-
    Level 15
    Level 15
    ‎03-22-2022 07:43 AM

    https://proconnect.intuit.com/community/help-articles/help/proseries-login-error-unable-to-validate-...

    Does this help at all?


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

    View solution in original post

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    3 Comments 3
    Just-Lisa-Now-
    Level 15
    Level 15
    ‎03-22-2022 07:43 AM

    https://proconnect.intuit.com/community/help-articles/help/proseries-login-error-unable-to-validate-...

    Does this help at all?


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    0 Cheers
    Nat Hussey
    Level 3
    ‎03-22-2022 08:52 AM

    For anyone else on this funhouse ride, I had success with the third option, renaming the Olac file to OldOlac.ini.

    sinctaxservices
    Level 1
    ‎10-19-2022 03:29 PM

    Thank you very much. This worked for me as well!! 







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