How to contact ProSeries for help

hopehartmancpa · ‎01-08-2020

Texas Webfile number can start with more than XT and needs to be updated in the software so that there isn't an error when trying to file the Franchise report electronically. Webfile numbers can start with XT, RT, FQ and others. Not sure how to contact Proseries to request an update to the software to fix this?

Just-Lisa-Now- · ‎01-08-2020

@IntuitBettyJo or @IntuitAustin can you pass this information along to where it will get addressed?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN · ‎01-08-2020

How to contact ProSeries for help

If you need help, you can call us directly or take advantage of our self-help options.

To contact sales, or renew your ProSeries product, please call 1-800-934-1040, Monday - Friday, 6:00 am - 3:00 pm PT. Closed on all holidays listed below.

For customer service and technical support, please call 1-800-434-6818, Monday - Friday, 6:00 am - 5:00 pm PT.

We offer extended hours for support at the busiest tax-filing times. See below for extended hours.

September extension deadline hours of operation

September Extension Deadline Hours of Operation ¹	Pacific Time
	Open	Close
Monday, September 9th, 2019	6:00 am	6:00 pm
Tuesday, September 10^th, 2019	6:00 am	6:00 pm
Wednesday, September 11^th, 2019	6:00 am	6:00 pm
Thursday, September 12^th, 2019	6:00 am	6:00 pm
Friday, September 13^th, 2019	6:00 am	6:00 pm
Saturday, September 14^th, 2019	8:00 am	2:00 pm
Sunday, September 15^th, 2019	9:30 am	2:00 pm
Monday, September 16^th, 2019	6:00 am	6:00 pm

October extension deadline hours of operation

October Extension Deadline Hours of Operation ¹	Pacific Time
	Open	Close
Monday, October 7th, 2019	6:00 am	6:00 pm
Tuesday, October 8^th, 2019	6:00 am	6:00 pm
Wednesday, October 9^th, 2019	6:00 am	6:00 pm
Thursday, October 10^th, 2019	6:00 am	6:00 pm
Friday, October 11^th, 2019	6:00 am	6:00 pm
Saturday, October 12^th, 2019	8:00 am	2:00 pm
Sunday, October 13^th, 2019	9:30 am	2:00 pm
Monday, October 14^th, 2019	6:00 am	6:00 pm
Tuesday, October 15^th, 2019	6:00 am	6:00 pm

Holiday hours of operation

Holiday ¹	Pacific Time
Date	Open	Close
Friday Before Labor Day, August 30^th, 2019 ^*	6:00 AM	3:00 PM
Labor DayMonday, September 2^nd, 2019	Closed
Columbus DayMonday, October 14^th, 2019	6:00 am	6:00 pm
Veterans DayMonday, November 11^th, 2019	6:00 am	5:00 pm
Day Before Thanksgiving DayWednesday, November 27^th, 2019	6:00 am	3:00 pm
Thanksgiving DayThursday, November 28^th, 2019	Closed
Day After Thanksgiving DayFriday, 29^th, 2019	Closed
Day Before Christmas EveMonday, December 23^rd, 2019	6:00 am	3:00 pm
Christmas EveTuesday, December 24^th, 2019	Closed
Wednesday, December 25^th, 2019	Closed
New Year's EveTuesday, December 31^st, 2019	6:00 am	3:00 pm
New Year's DayWednesday, January 1^st, 2020	Closed
Martin Luther King, Jr. DayMonday, January 20^th, 2020	Closed
President's DayMonday, February 17^th, 2020	6:00 am	6:00 pm
Friday Before Memorial DayFriday, May 22^th, 2020	6:00 am	3:00 pm
Memorial DayMonday, May 25^th, 2020	6:00 am	3:00 pm
Day Before Independence DayFriday, July 3^rd, 2020	Closed
Independence DaySaturday, July 4^th, 2020	Closed

What self-service support options do you offer?

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

¹All hours are subject to change without notice.

Slava Ukraini!

IntuitAustin · ‎01-08-2020

@Just-Lisa-Now- wrote:

@IntuitBettyJo or @IntuitAustin can you pass this information along to where it will get addressed?

I will reach out to our support team @Just-Lisa-Now- ! Thanks as always

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**Mark the post that answers your question by clicking on "Accept as solution"

Just-Lisa-Now- · ‎01-08-2020

You got a phone number to appear? what kind of witchcraft are you using?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IntuitAustin · ‎01-08-2020

@Just-Lisa-Now- wrote:
You got a phone number to appear? what kind of witchcraft are you using?

We changed the filters

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**Mark the post that answers your question by clicking on "Accept as solution"

sewcpa · ‎01-08-2020

XT______ is for franchise tax

RT______ is for sales tax

FQ______is for initial setup of a business questionaire

Client may need to call State Comptroller to get the XTnumber

Proseries Texas Webfile Error

How to contact ProSeries for help

September extension deadline hours of operation

October extension deadline hours of operation

Holiday hours of operation

What self-service support options do you offer?

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