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How to contact ProSeries for help
If you need help, you can call us directly or take advantage of our self-help options.
To contact sales, or renew your ProSeries product, please call 1-800-934-1040, Monday - Friday, 6:00 am - 3:00 pm PT. Closed on all holidays listed below.
For customer service and technical support, please call 1-800-434-6818, Monday - Friday, 6:00 am - 5:00 pm PT.
We offer extended hours for support at the busiest tax-filing times. See below for extended hours.
September extension deadline hours of operation
| September Extension Deadline Hours of Operation 1 | Pacific Time | |
| Open | Close | |
| Monday, September 9th, 2019 | 6:00 am | 6:00 pm |
| Tuesday, September 10th, 2019 | 6:00 am | 6:00 pm |
| Wednesday, September 11th, 2019 | 6:00 am | 6:00 pm |
| Thursday, September 12th, 2019 | 6:00 am | 6:00 pm |
| Friday, September 13th, 2019 | 6:00 am | 6:00 pm |
| Saturday, September 14th, 2019 | 8:00 am | 2:00 pm |
| Sunday, September 15th, 2019 | 9:30 am | 2:00 pm |
| Monday, September 16th, 2019 | 6:00 am | 6:00 pm |
October extension deadline hours of operation
| October Extension Deadline Hours of Operation 1 | Pacific Time | |
| Open | Close | |
| Monday, October 7th, 2019 | 6:00 am | 6:00 pm |
| Tuesday, October 8th, 2019 | 6:00 am | 6:00 pm |
| Wednesday, October 9th, 2019 | 6:00 am | 6:00 pm |
| Thursday, October 10th, 2019 | 6:00 am | 6:00 pm |
| Friday, October 11th, 2019 | 6:00 am | 6:00 pm |
| Saturday, October 12th, 2019 | 8:00 am | 2:00 pm |
| Sunday, October 13th, 2019 | 9:30 am | 2:00 pm |
| Monday, October 14th, 2019 | 6:00 am | 6:00 pm |
| Tuesday, October 15th, 2019 | 6:00 am | 6:00 pm |
Holiday hours of operation
| Holiday 1 | Pacific Time | |||||
| Date | Open | Close | ||||
| Friday Before Labor Day, August 30th, 2019 * | 6:00 AM | 3:00 PM | ||||
| Labor DayMonday, September 2nd, 2019 | Closed | |||||
| Columbus DayMonday, October 14th, 2019 | 6:00 am | 6:00 pm | ||||
| Veterans DayMonday, November 11th, 2019 | 6:00 am | 5:00 pm | ||||
| Day Before Thanksgiving DayWednesday, November 27th, 2019 | 6:00 am | 3:00 pm | ||||
| Thanksgiving DayThursday, November 28th, 2019 | Closed | |||||
| Day After Thanksgiving DayFriday, 29th, 2019 | Closed | |||||
| Day Before Christmas EveMonday, December 23rd, 2019 | 6:00 am | 3:00 pm | ||||
| Christmas EveTuesday, December 24th, 2019 | Closed | |||||
| Wednesday, December 25th, 2019 | Closed | |||||
| New Year's EveTuesday, December 31st, 2019 | 6:00 am | 3:00 pm | ||||
| New Year's DayWednesday, January 1st, 2020 | Closed | |||||
| Martin Luther King, Jr. DayMonday, January 20th, 2020 | Closed | |||||
| President's DayMonday, February 17th, 2020 | 6:00 am | 6:00 pm | ||||
| Friday Before Memorial DayFriday, May 22th, 2020 | 6:00 am | 3:00 pm | ||||
| Memorial DayMonday, May 25th, 2020 | 6:00 am | 3:00 pm | ||||
| Day Before Independence DayFriday, July 3rd, 2020 | Closed | |||||
| Independence DaySaturday, July 4th, 2020 | Closed | |||||
What self-service support options do you offer?
We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.
Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.
1All hours are subject to change without notice.
Slava Ukraini!
