ProSeries Electronic Filing Passwords

[johnzhongea]

ProSeries  Electronic Filing Passwords setup?

[IRonMaN]

Try logging into your ProSeries account from the link below.  If that wasn't your question, you can always try again by providing some additional information.

https://proconnect.intuit.com/

[Just-Lisa-Now-]

From Homebase  Tools > Passwords  check the box

[Jyote]

There is no password in the options to select, as we have never used this before in previous years. 

[rvpino]

in the options windows there are not any password and I think this is new this year.

[Just-Lisa-Now-]

@IntuitAustin  care to weigh in on this?   

[Just-Lisa-Now-]

no checkmark in that box to prompt for a password? its all empty just like the picture above?

[IntuitAustin]

Checking in with our support team on this 

[Just-Lisa-Now-]

---

@IntuitAustin wrote:

Checking in with our support team on this 

---

theres a 2nd thread on it as well

https://proconnect.intuit.com/community/proseries-discussions/discussion/re-transmission-of-return/0...

[Jyote]

I am on HOLD for 45 minutes  - as soon as I get a live person, I will post a resolution I/A

Like most of you, I have been using proseries since 1996, this has never been an option

there is not a "password" line item to choose from

[Adriane]

Hello...did you find information regarding the ProSeries EF Passwords??

[paullouissmithus]

This is a brand new requirement.

I do not have a 'password' choice on 

options under Tools

I am the Admin on a Network Installation.

[sbroede2]

I dont have a passwords option at all.

[aguffre]

Same issue.  Network version.  I am the administrator & on the main computer (non-workstation).  None of the computer workstations have a "Passwords" option at all.  We cannot e-file without entering a password, which was never set up.

[IRonMaN]

All you can do is stand in line at this point and wait for someone from Intuit to post a solution or tell us when the solution will be provided in an update.

[rvpino]

any news???

[sbroede2]

Disable access rights

then go back to Tools, options and the password option will be there.

setup master password first then efile password.

once completed you can restore access rights.

hope that helps...worked for me.

[aguffre]

What if we don't WANT an e-file password?

[sbroede2]

I dont know about that ...sorry

[Jyote]

Customer Service made all the corrections after an hour wait

This problem has been resolved by a few steps