proseries updater failed

[cinmon428]

I did an update today for my two computers. On the first computer, the first thing I did was "refresh updates." After that I hit "update installed products." I received one failure, "Proseries updater failed--wupdater 190-19548." Multiple attempts to "update installed products" resulted in the same failure.

On the second computer, I did not "refresh updates." I went directly to "update installed products." The program updated and there was no message that "Proseries updater failed."

Does anyone know what is going on and whether I should be concerned about "updater failed" on the first computer? Thanks.

[taxiowa]

I do not know what "refresh updates" means compared to "select and download products" compared to "update installed products."  Refresh is a new improvement this year which generally means it may be defective.  I have always used select product and do it on my own terms.  That is do not let Proseries update on its own.  I would not be concerned at this point about failure.   Update with select product tomorrow and that will correct all ills.

[Just-Lisa-Now-]

ProSeries professional has this new Update Repair Tool thats in the Programs menu, does Basic have the same thing?  If so, it might not hurt to try it.

[cinmon428 · Accepted solution]

I tried that. Didn’t do a thing for me. I solved the problem by uninstalling Proseries Basic, renaming the data file, and reinstalling the program. Took an hour total. In the future I will stay away from the “refresh” option. That was necessary and worked towards the end of the last tax season but this year, as I said, it caused an “updated failed” message. 

[jo1]

I'm having multiple issues with Proseries / DMS and updates.  It seems to correct itself with the next update.  I have multiple computers running for this very purpose, it seems to hose up one computer and not the other, so I just switch.

[bulldogcpa]

On my desktop.  ProSeries 2019 - Professional.

I use the manual update.  After it runs, at the top of the ProSeries Updater I have a "failed" message:

Item:  proseries updater

Version:  19548

Status:  Failed

my laptop runs the updater and does not return the message. 

How do i know what has or has not updated? 

[Just-Lisa-Now-]

@IntuitAustin  or @IntuitCharlene  I think someone needs to jump in and offer some guidance on these update errors.

[jo1]

Agreed - it shouldn't be this difficult to work in software that I paid this much money for.  And there is still no real techncial support.  Don't want to switch back to Ultra Tax - it's too expensive and I've jumped through too many hoops switching back to ProSeries, but I can't go through the whole tax season limping along for a second year.

[bulldogcpa]

1 updates downloaded (wupdater-190-19548.rtp,).

zupUpdateSequence::PerformAutoHeal: ApplyPrimePatches

### proseries updater Failed
Error(22)
patch:C:\ProSeries\ProWin2019\Updates\wupdater-190-19548.rtp
File: 32bit\ProSeriesUpdate.inf
ProSeries Update
Failure Renaming File

zupUpdateSequence::PerformAutoHeal: Exiting at the end

[Just-Lisa-Now-]

@IntuitAustin 

[bulldogcpa]

Seems that today's update had a routine that corrected the update failure error.  So far, so good.