Proseries deactived my account so what can I do to resolve?

[Jay05]

Going on 48 hours and support has no idea how to reactivate my ProSeries account. Any solutions?

[Just-Lisa-Now-]

@AshleyatIntuit   is this kind of thing in your department now?

[AshleyatIntuit]

First off... Hey Lisa! Secondly no, I no longer an in the ProSeries space but in a totally different space.

I'm curious what you mean by "deactivate". Customer service would be your best starting point to ensure your account is up to date but also software purchase is current. 800-434-6818 would be a great starting point. 😁

[Just-Lisa-Now-]

Someone else mentioned a similar thing over in the ProSeries Facebook Group, suddenly their hosted PS account has been deactivated...support cant help them either, they were told to call back on Monday.

[Just-Lisa-Now-]

@IntuitAustin   @IntuitBettyJo  @IntuitRichard   anyone got any info for these people?

@Jay05 are you using the hosted version of the program also?

[IntuitAustin]

Hey Lisa,

I'm looking into this customer's account now. Thanks for bringing this to my attention. 

[IRonMaN]

@AshleyatIntuit  

Holy crap, I didn't realize that pirate ship could still float.  Nice to see you Ashley.  You have been missed ------- I haven't seen another pirate around here in ages 😉

[AshleyatIntuit]

Yes I'm still alive. 😁 Miss all of you guys. 

I'll try to get better at checking in more regularly. I've just been pretty busy to be honest. 

Aarrrrrggggg!

-Ashley

[Solomonstax]

I had the same problem today as well. I use the hosted Network version of proseries. My payment information is up to date. I received an email yesterday afternoon saying that Proseries received my cancelation request. I did not submit a cancelation request. I called Rightnetworks and my license with them is good but Proseries cancelled my networks hosting license. Spent 1.5 hours on the phone with customer service and they are unable to help and asked me to call back on Monday.

[Hanyaa]

I have teh same problem since 02-25-2022 urrr

[CarmenLopez]

yesterday they deactivated my account too.  Have you had any luck in fixing it?