Proseries crashes when printing to pdf

[Swissandrew]

After todays update, all tax returns printing to pdf cause Proseries to crash.  Any fixes?

[dbarnes20]

I'm having same problem.  reinstalled proseries. reinstalled adobe acrobat.  updated windows.  didn't seem to solve the problem.

[The-Tax-Lady]

It has crashed sporadically all season and they all seem to be due to a print command. I just reopen it and move on. So far no loss of data. 

Trying to find a solution may be a futile effort on our end. 

[Matt C · Accepted solution]

We are actively looking into this issue.

Edit: A hotfix to resolve this issue has been released.

[rrojas]

Hi Matt,

What is the fix for this issue? I have several systems with this issue.

[Matt C]

Hi @rrojas the hotfix mentioned above is automatic, so if you are on the latest version of ProSeries, you may be running into a different issue with similar symptoms.

Please send an email to proseries_engineering@intuit.com with as much information as possible, including

• when the issue started for you
• how frequently the issue occurs
• what version of the product you are running on the different machines
• what differences there are between the machines that see the issue vs don't, if you know of any
• what you have tried so far
• any other patterns you might have noticed

Thank you,

Matt