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Printing Problem

tim05
Level 3

PLEASE HELP - CALLED SUPPORT AND THEY COULD NOT SOLVE PROBLEM

This is the pop-up screen when I go to print in tax year 2022. All programs (1040. 1120 1120s) all do the same thing.

java.lang.illegalstateexception:Expected Fonts Directory to contain 'OCR-A__pfb' file; but it does not. Check that fonts directory specified correctly.

 

Supports response was to uninstall program and reinstall. This did not help my situation

 

Can someone help

0 Cheers
4 Comments 4
Jim-from-Ohio
Level 11
Just-Lisa-Now-
Level 15
Level 15

that top hit in the search list that was given above, sure sounds like your issue, Im surprised that support didnt direct you to the article.

https://accountants.intuit.com/support/en-us/help-article/system-responses/troubleshooting-java-lang...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
George4Tacks
Level 15

Surprised? Really? (Where is the bite tongue emoji?)


Answers are easy. Questions are hard!
Just-Lisa-Now-
Level 15
Level 15

Its their own article!  How can that not be available to support, that's just crazy.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪