Printing copy of tax return

[HLeon]

Most copies of my my Wisconsin state tax returns are not printing properly.  Sections of the form are randomly left blank.  Is anyone else having this problem?

Thanks,

HLeon

[IRonMaN]

Do the forms come out clean if you print to pdf?

[T-Tax Beth]

Yes, having the same issue.  Most of page 3 is missing the text and randomly printing the numbers. Page 4's text is printing blurry/wavy.  I've updated my program several times; however that doesn't help. I can't find any reference to this issue in Support.  ???????

[T-Tax Beth]

Yes, the forms print correctly when printing from PDF.  

[IRonMaN]

Can you print a clean copy to pdf?

[IRonMaN]

Then print to pdf and then print to paper from there until things get figured out.  It's an extra step but it keeps you trucking down the road for now.

@Orlando  - more printing issues.

[Orlando]

Can you provide details of the printer you are using (make / model)?

Historically, i've heard printer driver issues have been a chronic problem. I'd love to figure out what we can do this year to fix things, starting with collecting data on what printers we see issues with and what it takes to fix it.

Note the technology to print to pdf is vastly different than the technology to print to printer.. but if the PDF programs can subsequently print, I'm sure we can dig in and figure out why we're having issues.

[T-Tax Beth]

Brother MFC-L2710DW and Brother L3770CDW.  Same printers that I used last year but did not have any issues on last year's program.  

[Orlando]

Thank you. Is it all forms that are failing to print, or something specific? Have you recently tried to print something in last years program? 

[T-Tax Beth]

Just printed from 2019 program and everything prints fine.  It looks to be just page 2 of the Wisconsin Form 1, most of the line descriptions/text are missing.  The other pages look to be okay.  (so far anyway.)  Thank you. 

[Orlando]

How does it look in print preview? And to confirm, does it look fine if you print direct to pdf?

If preview is wrong while direct to pdf is right, then i think we have our culprit - a library we use to print to printer or preview.

Can you email me a sanitized copy of the file? 

- Right click in HomeBase and choose Sanitize. This will remove all private data, like SSNs 

- Send that sanitized file to proseries_engineering@intuit.com. 

[T-Tax Beth]

It looks fine in print preview and when printing direct to PDF.  Just sent a file to the email address below.  Thank you! 

[lisakayeschmidt]

I am having the same issues.  And surprisingly, I am using a Brother MFC-L2750DW as someone in another thread indicated they were using.  Wisconsin  pages 2-4 are coming out funky, just as you described.

[vajordan]

I am having the same printing issue.  None of my forms will print, only the letters will print properly. This is a problem for me for the few I have who cannot electronically file.

[Orlando]

I'm sorry for the frustration and inconvenience.  This seems to be an issue with the third party  we use and some print drivers (as a guess), but continue to work with them to try to find a solution. Can you save as pdf and print that? Or, if you're using Professional, choose "Print as image" in Global Print Options? Alternatively you can try updating print drivers or trying different ones.

[vajordan]

I am using Pro Series Basic, and today the issue is worst.  I cannot get PDF to work properly, the letters will not print properly, the margin for the letter and invoice now is so narrow the letter using 45 pages.  Will there be an update soon to correct these issues.  I did a print preview of a client copy and it was 136 pages.  

[lisakayeschmidt]

I use Proseries Professional and by clicking the "Print as Image" button, it solved our problem with our Wisconsin forms!  Thank you!  Unfortunately, now today, every time we go to print, our program crashes after printing just a few pages, ugh.  We have to constantly go back in and try printing more.  We are getting around this by saving a PDF and printing that, but with the amount of money we pay for the program, this is not a viable long-term solution.

[IRonMaN]

"every time we go to print, our program crashes"

Yup, you need to be wearing your seatbelt if you go that route.

[vajordan]

I agree 

I got it to print on my old printer desk jet but not my new Xerox laser.  

[jkfmsi]

Same trouble here on forms 1120, 1120S, 1065 & 1041. Printer is Brother DCP-L5650DN.  Print Preview and print to PDF work fine, but would like to just be able to hit Print and go. We have not been having that issue on form 1040.

[1970beep]

I have same issue with ProSeries and Wisconsin when printing client copy. However if I just open the Wisconsin tax return to page 2 and right click print, it does print correctly. 

Getting sick of all these ProSeries issues. Might be time for a new software next year

[T-Tax Beth]

Your suggestion did work to right click and print. However, now I'm having issues with how the Wisconsin return is formatting directly on my screen.  For me, it's confined to page 2; however, I have to print to PDF and print from there.  I've deleted and reloaded my print drivers for both my printers and still doesn't work.  Very time consuming.  And I agree, it might be time to look for a new program for next tax year.  

[dalanger]

Same problem.  Was fine last week, this week not working.  Also having problem with page 3 not printing correctly.  If I print each page separately, it works.  Who's got time for that??