Trying to attach a pdf to a federal 1041 as "other" which we have done in past years. Proseries is rejecting the efiling of this return. Tried calling support and they have no resolve. Anyone encounter this issue?
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OK, this is what I got as a response for this......using Refresh Updates may be an even better bet than just trying to Update.
Ive seen several similar complaints, that "other" description is tripping lots of people up.
What are you trying to attach? To what type of return?
It is just a miscellaneous statement that we attach to a grantor trust. In addition, we are trying to file an 1120 that has a form that requires a signature and another item of supporting detail This is also being rejected as we attempted to attach as "other". This has NEVER been a problem in prior years.
Frustrating because Proseries tech support has no understanding or resolve.
Thank you for any help you can provide
That would be great. Do you normally see turnaround time fairly quickly on issues?
Thanks again!
thank you.
I have e-filed quite a few that have a pdf attached for section 199A safe harbor statement and they went thru just fine. So it must be the other designation that is tripping it up.
are you attaching it as "other" or is it a designated attachment (required)?
OK, this is what I got as a response for this......using Refresh Updates may be an even better bet than just trying to Update.
Thank you SO much Just Lisa Now---that worked! In all the years I have used proseries (and it's a very long time), I have never used the "refresh updates". I kept thinking it was strange that when I kept trying to receive updates there were none....using "refresh" there were a ton! Just tried efiling one of the returns and it was accepted. REALLY appreciate the help!
@JMad wrote:
Thank you SO much Just Lisa Now---that worked! In all the years I have used proseries (and it's a very long time), I have never used the "refresh updates". I kept thinking it was strange that when I kept trying to receive updates there were none....using "refresh" there were a ton! Just tried efiling one of the returns and it was accepted. REALLY appreciate the help!
Awesome! Youre welcome!
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