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Opening a client return

Tino
Level 1

I was working on a return and the computer lost power, I'm trying to open the return again and all I get is an error message that reads "unable to read data". Any idea out there?

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Accepted Solutions
BobKamman
Level 15

And invest in a surge protector with backup power supply.  

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5 Comments 5
sjrcpa
Level 15

Happened to me once. The file got corrupted and I had to start over with a new file. Contact support and see if they have any suggestions.

The more I know, the more I don't know.
BobKamman
Level 15

And invest in a surge protector with backup power supply.  

Tino
Level 1

Contacted support and the issue was resolved. the technician found a way to delete the client and transfer it again. Thank you for your help

 

Tino

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Tino
Level 1

Thank you

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Tino
Level 1

Thank you

 

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