New York Form IT-228 Error

[rjbronstein]

This form is for reporting a grant to the SUNY Impact Foundation. To claim the NY tax credit on thie form, you are required to enter a number provided by the Foundation. For 2025, the number provided by the Foundation is a 10-digit number. ProSeries is showing an error because it says that the number must be a 15-digit number, which it was prior to 2025. How do I get Intuit to correct the error in the software?

[Kathi_at_Intuit]

Hi @rjbronstein if you have checked with the Foundation that the number is correct and should not be 15-digits then we would recommend contacting ProSeries Support about this. They can remote in, take a look and get it reported if need be. 

[rjbronstein]

I know that the number is correct, andf I would appreciate it if you wouild report it as an error that needs to be corrected by Intuit. Thank you in advance for your assistance to your customers.

[IntuitKate]

Hi @rjbronstein, To ensure that this gets reported through the proper channels, we recommend contacting ProSeries Support about this. Do you see a error code or message? 

Since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. We will need you to reach out to our support team directly, even if you’ve already shared the details here.

Our support specialists need a formal ticket, a clear summary of the topic and a client case file to investigate the behavior you're seeing. They have the tools to determine if it’s a quick fix, a change in instructions, a new unexpected behavior or one we’re already reviewing.
 

Thank you for posting your concern in the Community.