Hi @rjbronstein, To ensure that this gets reported through the proper channels, we recommend contacting ProSeries Support about this. Do you see a error code or message? 

Since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. We will need you to reach out to our support team directly, even if you’ve already shared the details here.

Our support specialists need a formal ticket, a clear summary of the topic and a client case file to investigate the behavior you're seeing. They have the tools to determine if it’s a quick fix, a change in instructions, a new unexpected behavior or one we’re already reviewing.
 

Thank you for posting your concern in the Community.