MN State Return will not accept Federal XNP Code, how do I get rid of errors?

[TaxGuyBill]

When you say "Federal XNP Code", I assume you mean you checked non-paid preparer?

I can think of a couple of options:

(1) Mark it as a paid preparer.

(2) Report the problem to Intuit by spending a couple of hours on hold, then frustratingly try to get the customer support agent to understand what you are talking about.  Then wait 3 weeks and call Intuit back because it wasn't fixed (again, wait a couple of hours on hold) and need to reexplain and convince the customer support agent about the problem because there is no record of this problem.  Wait another 3 weeks and call Intuit back because it wasn't fixed (yet again, wait a couple of hours on hold).  This time, after you make the customer support again understand the problem, they say "yes, I see that is reported, but there is no indication of when it will be fixed" (which means it probably won't ever be fixed).  Then you just mark it as a paid preparer and e-file it to be done with it.

😂

[TaxGuyBill]

[charlievrooman]

The problem is I am a non-paid Preparer for a number of Family and Friends and do not sign the returns.

So No Resolution?

I have sat on hold a few times with no solutions provided by Customer Service! Disappointing to say the least.

[TaxGuyBill]

For the last few years, the non-paid preparer has given weird errors that Intuit has apparently not fixed.  I think most of us just keep it as Paid Preparer for all of our returns, regardless if we are actually paid or not.

[charlievrooman]

Thanks TaxGuyBill

Ya that's not the only issue I have. Still haven't received my EFIN Number (Since Nov!) so this is also prohibiting me from e-filing.

Not sure I'm a fan of the upgraded verion of ProSeries from TT Home & Business that I've been on for 20 Yrs!

Thanks for your input.

Charlie

[TaxGuyBill]

Unfortunately, if you are preparing ANY tax returns for pay, you are not allowed to use TurboTax.

But once you get used to ProSeries, it is faster than using TurboTax.

[charlievrooman]

Correct

As I indicated I do not charge a fee.

Hopefully I can get this to work. Glad you believe ProSeries is the way to go. Just doesn't seem that the programmer's listen to the users.

[TaxGuyBill]

If you don't charge a fee for ANY of the tax returns, why did you switch to ProSeries?

You are correct, Intuit has a long history of ignoring problems.

[charlievrooman]

Because I typically assist and prepare about 15-20 TR and people asked if I could e-file for them and TT only let me e-file 5 Fed returns and not State Returns.

Therefore this was my next best option.