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Login Problems

Olympus Tax
Level 3

Is anyone having the error code (25625) when attempting to open the 2020 or 2021 product,

I am on a server based network.

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5 Comments 5
IRonMaN
Level 15

I'm not on a network, but I haven't had any issues opening up either year today.


Slava Ukraini!
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Matt C
Employee
Employee

Hi @Olympus Tax , have you tried refreshing updates? Also, are you having issues with any other years?

If you do and you still run into the issue, can you email the file C:\ProWin21\32bit\logs\proseries.txt to proseries_engineering@intuit.com?

Please include your username in the email somewhere so we know it's you.

 

Regards,
Matt

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Olympus Tax
Level 3

Hello Matt,

The problem only occurs with 20 and 21, Have refreshed updates, ran a new install and same problem exists.

Sent you an Email yesterday afternoon.

David

Olympus Tax
Level 3

Hello Matt,

I sent you the text file you requested but haven't heard back on a solution?

Matt C
Employee
Employee

Hi @Olympus Tax , I replied some days ago asking for some more info but seems like that got lost.

 

  1. Can you share a screenshot of the issue you're seeing or describe the issue more verbosely? I took at your log files, and I see that the login screen is coming up. What happens after that?
  2. Have you tried signing in with different accounts?
  3. Can you also send us the file, <PS installation>/32bit/logs/ADG.log ?