LOCKED OUT

[ELS VA]

I am locked out of proseries. Have tried all options to reset and none work/ Anyone else having problems today?

[dascpa]

In and working fine.  Sorry.  Reboot computer? Repair updates?  Re download program (data will be safe)?

[IRonMaN]

Call Larry the Locksmith at 867-5309?  I'm with das - working fine for me and I would go down his list of suggestions.

[Just-Lisa-Now-]

You need to describe what "locked out" means.   

What message do you get or what actions are you taking?

[garman22]

Im also moving along nicely. 

I would try all those above except maybe a locksmith. Lol.

Why do you say you are locked out? Too many attempts to log in that were wrong? Locked out RIGHT AWAY when you open the program? 

[ELS VA · Accepted solution]

Support was able to get me in this morning. Evidently it is a problem the software engineers are working on - you won't be able to solve it yourself should it happen to you,

[Just-Lisa-Now-]

It would have been helpful if you could have described what was happening or the message you were getting.

[abctax55]

And s/he gives her/him self the solve, without providing the details for future searchers.  Sigh.

[ELS VA]

It would not accept my password and would not let me change my password.

[ELS VA]

Support solved it. I have no idea how. They reset my password. It is a software problem their engineers are aware of. So my issue was solved thus I no longer need assistance from the group and why I marked it solved.

[abctax55]

That's all 'we' needed to know.  Now the next person will know to brew a fresh pot, and get on the phone with Support 😉

[Just-Lisa-Now-]

OK, yes, every once in awhile Ive seen people report that same problem, I have no idea what causes it, but you're right, it takes call to support to solve it.

[ELS VA]

Support was fast! Fixed in 5 minutes. 😀

[abctax55]

You're kidding, right?  A short call to support.  You should consider buying a lotto ticket.

[garman22]

My god, this is a random thing that can happen and only support fixes? 

I'll be super Effin pissed if this happens to me.